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Privacy Policy

We recommend that you re-read this Privacy Policy from time to time to ensure you are happy with any updates. While we aim to make this policy as clear and comprehensive as possible, it does not include every detail of how we collect and use personal information.

If you have any questions about this policy, please contact us using the details provided in the Contact Us section below.

This Privacy Policy was last updated: October 2025.

1. Who We Are

Be Well Nest CIC (“we”, “us”, “our”) is a Community Interest Company (CIC) operating in the United Kingdom, delivering inclusive, community-led wellbeing projects, sessions, and activities for adults, children, and families.

We are the Data Controller, which means we are responsible for deciding how personal information is used and ensuring it is handled lawfully.

Company name: Be Well Nest CIC
Registered address: 42 Waterloo Road, Waterloo, Liverpool, England, L22 1RF
Email address: info@bewellnest.co.uk

We are not legally required to appoint a Data Protection Officer. Responsibility for data protection matters sits with the Directors of Be Well Nest CIC.

2. The Laws That Apply

Be Well Nest CIC complies with:

  • UK General Data Protection Regulation (UK GDPR)

  • Data Protection Act 2018

  • Privacy and Electronic Communications Regulations (PECR)

We follow guidance issued by the Information Commissioner’s Office (ICO). We normally respond to data protection requests within one calendar month. Where a request is complex, this may be extended by up to two additional months, and you will be informed within the first month.

3. What Personal Information We Collect and Why

Depending on how you interact with Be Well Nest CIC, we may collect the following types of personal information:

  • Name and contact details (email address, phone number, postal address)

  • Emergency contact details (where relevant)

  • Information you provide via our website or forms

  • Records of communication with us

  • Attendance and engagement information relating to sessions or projects

  • Feedback, surveys, or evaluation responses

  • Photographs, video or audio recordings (only with consent)

  • Basic demographic information where relevant to our work

  • Safeguarding or risk-related information where necessary

Why We Collect This Information

We collect and use personal information to:

  • Deliver wellbeing activities, sessions, and community projects

  • Keep people safe and meet safeguarding responsibilities

  • Communicate with participants, partners, and supporters

  • Manage enquiries, bookings, and participation

  • Evaluate and improve our services

  • Meet reporting requirements for funders (usually anonymised or aggregated)

  • Manage volunteering or partnership relationships

  • Comply with legal and regulatory requirements

4. Special Category (Sensitive) Information

This may include information relating to health, wellbeing, ethnicity, or other sensitive personal data.

We only collect this information where it is necessary and proportionate, for example:

  • To provide appropriate support

  • To meet safeguarding responsibilities

  • Where you have given explicit consent

  • Where required by law

Marketing Communications

We will only send marketing or updates (such as newsletters or project information) if:

  • You have given consent, or

  • You have previously engaged with us and the information is relevant, and you have not opted out

You can opt out at any time by emailing info@bewellnest.co.uk.

5. Who We Share Information With

We only share personal information when it is necessary and appropriate.

Information may be shared with:

  • Staff, facilitators, and volunteers delivering our work

  • Funders (normally in anonymised or aggregated form)

  • Local safeguarding bodies where required

  • Professional advisers (e.g. accounting or legal services)

  • Secure IT or cloud service providers

  • Law enforcement or statutory bodies where legally required

We never sell personal data or share it for third-party marketing purposes.

If information needs to be transferred outside the UK, we ensure appropriate legal safeguards are in place.

6. How We Keep Information Safe

We take the security of your information seriously and use appropriate technical and organisational measures to protect it.

While we do our best to protect personal data, no internet transmission is completely secure. Any data transmitted to our website is done at your own risk.

Our website may contain links to other websites. We are not responsible for the privacy practices or content of external sites.

7. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal information

  • Correct inaccurate or incomplete information

  • Request deletion of your data (“right to be forgotten”)

  • Restrict or object to how your data is used

  • Receive a copy of your data in a usable format

  • Withdraw consent where consent is the lawful basis

To exercise any of these rights, please contact us at info@bewellnest.co.uk.

We will respond within one calendar month, or up to three months for complex requests.

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO).

8. How Long We Keep Information

We only retain personal information for as long as necessary, in line with our internal retention policies and legal requirements.

9. Monitoring

Communications with our team (including email or telephone) may be monitored or recorded for training, quality assurance, and safeguarding purposes.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Email: info@bewellnest.co.uk
Post: Be Well Nest CIC, 42 Waterloo Road, Waterloo, Liverpool, L22 1RF